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I should not have to pay for the parts and labor to get my softener working. I feel if I was told by the salesman, and three techs that parts and labor are covered. I told them I was told by the salesman, two different techs that the parts and labor were covered by the warranty, there would be no costs for repair. They told me it was going to cost roughly $150 and schedule a date for repair. I called and they said the part was not covered and that is why they did not call me back.
I waited until and still had not been contacted by the company. He stated if I had the warranty, there would be no cost to repair. The tech said he needed to order some parts and they would call when they were available. There is a physical problem with the equipment.
This fee, I don’t believe I should have had paid because this was a problem with the softener and it should be covered by warranty. The tech that provided the “total rebuild,” said the warranty covers everything.Īpril 3rd, 2023, I had a service call because the softener was not working. The maintenance services I paid for but the “total rebuild” cost nothing. I have had service performed during that time, including maintenance services twice and what another service call that required a “total rebuild” of my equipment around 2012. At the time, the salesman selling me the warranty, he said the warranty covers all parts and labor. Bought water softener with a 20 year warranty around the time of 10/2008.
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